Customer Rights- Right to Withdrawal:
If for any reason you are not satisfied with the purchase from www.telka.gr online store you have the right to return the product you purchased within 14 days, and claim your refund as provided by Greece’s consumer protection law. (Right to withdrawal from a sale). In this case, you must email a written message to info@telka.gr with the reason for returning the product for a refund.
In order to be eligible for a return and a refund, the products must be in the best sale condition, unused, unpacked, no creases any where on the packed product, no tears or cuts on the package, and must be accompanied by all sale and shipping documents.
Shipping costs for returned products are charged to the customers.
In the event of exercising your right of withdrawal, pharmacymagou.gr will return within 15 days the full amount of the refunded products and the refund method will be determined upon contact and consultation with you. Please note that the amount of money refunded to you do to withdrawal and return of the ordered products, corresponds only to the amount you paid for the purchase and not the amount you paid for the shipping costs.
Returns and reimbursements
If the product you received is damaged or defective, and we as a company are at fault, you have the right within 48 hours of the time your package arrived to call us and ask us for a replacement. In this case, you must notify our company within the 48 hour deadline and report the problem that has occurred, as well as sending the product to our address at your expense, in the state you received it accompanied by the issued document. If your return is found to be defective by our fault, our company will cover the costs of your return and after consultation with you, we will either send you a new product at your own expense or refund your money.
Ability to cancel an Order
You can cancel your order, provided that the cancellation is done before sending it by email to: info@telka.gr or by phone at +30 2102110410 please note working hours and days only for the telephone numbers listed above. If the order is cancelled after shipment and before delivery the customer is charged only with the shipping costs.